Customer service  training

One single bad customer experience can result in significant loss for your business.

 

Employers and managers train staff to do a job, and have an expectation that the employee has the necessary skills in how to treat costumers.

 

However that is seldom the case, the need to coach employees in appropriate customer service is very important, especially when most industries are very competitive.

 

In our service industry today there is an undercurrent of the importance from employees in how they treat the customers, often with the attitude that it is just a job.

 

Inexperience by staff and a lack of understanding of what is required is usually the cause of bad customer experiences.

 

How often have you felt satisfied about the interaction from a sales person, or waiter/waitress when you have gone somewhere and received a service?

 

Every customer/client that walks through the door should be treated as if they are the most important person at that time, as this will increase sales and loyalty if they have a good experience.

 

Allow us to give you personalised service so that we can tailor for your individual needs and particular circumstance or settings in your industry.

 

 Contact our office today

ph o7 4041 4104

to discuss your requirements.

Staff Management

 

Complete Counselling is able to offer staff coaching

 

The recognition of valued staff is very important in this day and age.

 

In today’s society attitudes towards employers have changed significantly, in the past it was normal for people to stay in the same workplace for many years, even till retirement.

 

However in today’s climate there is less loyalty in the work place and the ability of staff being able to move around from employer to employer has become much easier.

 

We recognise that training takes up valuable time and resources and until such time someone is trained this also affects efficiency and quality in service.

 

Employers when appointing managers, are usually based on the merit of their ability to do the jobs efficiently, but seldom considers whether they have the necessary skills to manage other people in the work place.

 

This can lead to discontentment and disharmony within the work place, and also disloyalty toward the work place and high turn over of staff.

 

Furthermore this can also place the employers at risk of facing legal actions from employees due to inappropriate actions by managers in the work place.

 

We can offer coaching on how to get your chosen appointed manager to become the very best at managing your staff to obtain the best results and performance.

 

Allow us to give you personalised service so that we can tailor for your individual needs and particular circumstance or settings in your industry.

 

 

 

 

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